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ORDERING INFORMATION
ORDERING
METHODS:
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Customers can place orders via 3 methods:
1. Place your order online at our website www.petlanddiscounts.com
2. Fax your order Toll-Free to 1-877-687-3601. Please use our Fax
Order Form to fax in your orders.
3. Call in your order Toll-Free to 1-866-687-3600 Monday-Friday
9-5 EST.
Note: Please have product ID and credit card information ready.
All orders will be processed and shipped with an expected delivery
of 4-7 business days. Some exceptions to delivery timelines may
apply. Please refer to the SHIPPING INFO: for more details.
BACKORDERS:
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If an item is placed on Backorder, a customer service
representative will contact you. You will have the option to wait
for the product to come in or we will suggest a replacement product
for you. If you do not wish to wait or receive a substitute product,
we will credit the product amount back to you.
ORDER CANCELLATIONS/CHANGES:
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Orders can be cancelled or changed provided the
customer contacts customer service at [email protected]
within 30 minutes of placing the order. If you do not cancel or
change your order within that time frame, it will be sent out for
shipping.
Note: You may return the items when you receive them for a refund
of the purchase price and tax (when applicable) less the shipping
charges. See the EXCHANGES/RETURNS Section for more details.
ORDER STATUS:
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When you submit your order, an email will be sent
to the email address you entered confirming receipt of your order.
You will be sent another email when your order is shipped to let
you know it is on the way.
SPECIAL ORDERS:
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If you do not see a product that you are looking
for, please email the request to [email protected]
or you may fax the request to 1-877-687-3601. A customer service
representative will contact you regarding the status of the request
within 2 business days.
YOUR SHOPPING CART/ACCOUNT INFORMATION
The shopping cart will allow you to add/remove products,
and recalculate your order.
When you are finished adding items to your cart, you can click the
checkout button to begin the checkout process.
Note: The shopping cart will retain items entered in the same session
only. This means that you will lose the products you enter into
the shopping cart if you close your browser window to our site prior
to completing the checkout process.
CHECKING OUT FOR NEW CUSTOMERS:
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After clicking the checkout button, you will be
brought to the checkout page. You will enter the required billing
information, check the mailing list option if you would like to
join our mailing list, and enter a password for future login purposes.
Note: A password is required to create your account with us and
finish the transaction. Future Logins will retain your Billing/Shipping
info. You will be required to enter your payment information each
time you shop with us.
The next step is to click the continue checkout button which will
allow you to review your information and enter the payment information.
Upon entering and reviewing your information, you will click the
checkout button to submit the order.
Once your order is submitted, you will receive an order ID to print
out for you reference. You will also be sent an email to confirm
that your order was received and an additional email confirmation
when your order is shipped.
CHECKING OUT FOR RETURNING CUSTOMERS:
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After clicking the checkout button, you will be
brought to the checkout page. Enter your email address and password
to log in.
Once you are logged in, the site will automatically display the
billing/shipping information used in the last order with us. Please
review this information, make any necessary changes, and click the
continue checkout button.
Enter your credit card information and press the checkout button.
Note: For security reasons, you will be required to enter payment
information each time you shop with us. It will not be retained
for future orders.
Once your order is submitted, you will receive an order ID to print
out for you reference. You will also be sent an email to confirm
that your order was received and an additional email confirmation
when your order is shipped.
SHIPPING INFORMATION
SHIPPING CHARGES:
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Please refer to the chart below regarding shipping
charges. Some items such as foods, litters, and other heavyweight
products may carry additional weight charges. If you select products
that have these weight charges, you will see the additional charges
appear on the additional shipping line before finalizing you order.
Note: Weight charges are based on total weight of all products that
carry an additional weight charge.
STANDARD SHIPPING CHARGE
Orders
up to $25.00 $5.99
Orders $25.01-$50.00 $6.99
Orders $50.01-$75.00 $7.99
Orders $75.01-100.00 $8.99
Orders over $100.00 $9.99
ADDITIONAL
WEIGHT CHARGES
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Orders weighing under 10lb No Charge
Orders weighing 10-19.9lb $2.00
Orders weighing 20-29.9lb $4.00
Orders weighing 30-39.9lb $8.00
Orders weighing 40-50lb $11.00
Orders weighing over 50lb $11.00 + $ .50 per pound over 50lb
SHIPPING DEIVERY TIMES
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All shipments are sent UPS ground and should be
delivered within 4-7 business days. Unfortunately, we cannot guarantee
delivery dates or times. If your delivery does not arrive within
14 days of shipping confirmation, please contact customer service
at 1-866-687-3600 or email at [email protected]
SHIPPING RESTRICTIONS:
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Petland Discounts currently ships via UPS ground
service. At this time we will ship orders to the 48 contiguous States
only. International orders are not yet available. Additionally,
due to carrier restrictions, we will not be able to ship to a P.O.
BOX or APO/FPO address.
PAYMENT METHODS
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Petlanddiscounts.com currently accepts credit cards
only. You may use your American Express, Discover, Master Card,
or Visa to purchase products.
Note: All refunds will be the same as the original purchase method.
SALES
TAX
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Petlanddiscounts.com is currently required to collect
Sales Tax in Connecticut,
New Jersey, and In New York
EXCHANGES/REFUNDS
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At Petland Discounts we strive for customer satisfaction!
All products purchased at Petlanddiscounts.com may be returned for
a refund or exchange within 10 days of receipt by using the return
form on the back of your invoice. Returns/Exchanges may also be
made at your nearest Petland Discounts store. Please See Instructions
& Restrictions Below For Returns.
ONLINE
RETURNS:
1. Returns must have an invoice with completed return
form on back and original product packaging.
Note: Please remember to include the reason for return on the return
form.
2. Petland Discounts will gladly reimburse the customer for return
shipping charges on any defective or incorrect product shipment
(Please See #3 For Restrictions). For all other product returns,
it will be the customer’s responsibility to pay for all applicable
shipping charges to and from PetlandDiscounts.com. Please contact
customer service at 1-866-687-3600 or email at [email protected]
for additional questions regarding return shipping charges.
3. Petland Discounts uses UPS ground to ship all products to and
from our distribution center. We will gladly reimburse you for any
defective or incorrect product returns provided that you use UPS
ground to return the products. If another method is used to return
the products, you may incur additional charges as we only credit
return shipping charges based on UPS rates.
4. If you need an additional or replacement return form or invoice,
please contact customer service at [email protected]
or call 1-866-687-3600 before you send any returns to us. This will
ensure proper crediting to you when we receive your return.
IN
STORE RETURNS:
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1. Returns must have the original invoice with completed return
form on back, product original packaging, and the credit card that
was used to purchase the products. Please remember to include the
reason for return on the return form.
2. You may exchange products or request a refund for products returned.
If a refund is requested, the store will credit the purchase price
and tax (if applicable) to the credit card used to purchase the
products. At this time, the stores cannot refund the shipping costs
of the products returned. If you are returning a Defective or Incorrect
product, please contact our customer service department at [email protected]
or at 1-866-687-3600 to obtain credit for return shipping charges.
3. Special Order returns should be shipped back to Petlanddicounts.com
via UPS with invoice and completed return form to receive proper
credit. Our stores cannot accept Special Order returns at this time.
4. If you need an additional or replacement invoice or return form,
please contact Customer Service at [email protected]
or call 1-866-687-3600 before returning any products to our stores.
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