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METHODS
OF ORDERING
Customers can place orders via 2 methods:
1. Place your order online at our website www.petlanddiscounts.com
2. Call in your order Toll-Free to 1-866-687-3600 Monday-Friday 9-5
EST.
Note:
Please have product ID and credit card information ready. All orders
will be processed and shipped with an expected delivery of 4-10 business
days. Some exceptions to delivery timelines may apply. Please refer
to the SHIPPING INFO: for more details
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BACKORDERS
If an item is placed on Backorder, a customer service representative
will contact you. You will have the option to wait for the product
to come in or we will suggest a replacement product for you. If you
do not wish to wait or receive a substitute product, we will credit
the product amount back to you.
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ORDER CANCELLATIONS/CHANGES
Orders can be cancelled or changed provided the customer contacts
customer service at onlinehelp@petlanddiscounts.com
within 30 minutes of placing the order. If you do not cancel or change
your order within that time frame, it will be sent out for shipping.
Note: You may return the items when you receive them for a refund
of the purchase price and tax (when applicable) less the shipping
charges. See the EXCHANGES/RETURNS Section for more details.
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ORDER STATUS
When you submit your order, an email will be sent to the email address
you entered confirming receipt of your order. You will be sent another
email when your order is shipped to let you know it is on the way.
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SPECIAL ORDERS
If you do not see a product that you are looking for, please email
the request to onlinehelp@petlanddiscounts.com . A customer service
representative will contact you regarding the status of the request
within 2 business days.
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CREDIT CARDS ACCEPTED
Petlanddiscounts.com currently accepts credit cards only. You may
use your American Express, Discover, Master Card, or Visa to purchase
products. Note: All refunds will be the same as the original purchase
method.
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SALES TAX
Petlanddiscounts.com is currently required to collect Sales Tax in
Connecticut, New Jersey, and In New York.
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ONLINE RETURNS/EXCHANGES
1. Returns must have an invoice with completed return form on back
and original product packaging.
Note: Please remember to include the reason for return on the return
form.
2. Petland Discounts will gladly reimburse the customer
for return shipping charges on any defective or incorrect product
shipment (Please See #3 For Restrictions). For all other product returns,
it will be the customer’s responsibility to pay for all applicable
shipping charges to and from PetlandDiscounts.com. Please contact
customer service at 1-866-687-3600 or email at onlinehelp@petlanddiscounts.com
for additional questions regarding return shipping charges.
3. Petland Discounts uses UPS ground to ship all
products to and from our distribution center. We will gladly reimburse
you for any defective or incorrect product returns provided that you
use UPS ground to return the products. If another method is used to
return the products, you may incur additional charges as we only credit
return shipping charges based on UPS rates.
4. If you need an additional or replacement return form or invoice,
please contact customer service at onlinehelp@petlanddiscounts.com
or call
1-866-687-3600 before you send any returns to us.
This will ensure proper crediting to you when we receive your return.
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IN STORE RETURNS/EXCHANGES
1. Returns must have the original invoice with completed return form
on back, product original packaging, and the credit card that was
used to purchase the products. Please remember to include the reason
for return on the return form.
2. You may exchange products or request a refund for products returned.
If a refund is requested, the store will credit the purchase price
and tax (if applicable) to the credit card used to purchase the products.
At this time, the stores cannot refund the shipping costs of the products
returned. If you are returning a Defective or Incorrect product, please
contact our customer service department at onlinehelp@petlanddiscounts.com
or at 1-866-687-3600 to obtain credit for return
shipping charges.
3. Special Order returns should be shipped back to Petlanddicounts.com
via UPS with invoice and completed return form to receive proper credit.
Our stores cannot accept Special Order returns at this time.
4. If you need an additional or replacement invoice or return form,
please contact Customer Service at onlinehelp@petlanddiscounts.com
or call
1-866-687-3600 before returning any products to our
stores.
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